the aligned entrepreneur secrets podcast guest expert Richard Blank Costa Ricas Call Center.pdf

Aligned Entrepreneur Secrets Podcast. The power of listening with guest Richard Blank. Episode 31. Welcome to "Aligned Entrepreneur Secrets," . A podcast for entrepreneurs looking to align their business strategies with their core values. Hosted by Traci Bermingham, this podcast features insightful interviews, expert advice, and actionable tips designed to help you grow and scale your business while staying true to your mission. Whether you're focused on mindset, marketing, or leadership, our content will empower you to achieve lasting success. Unlock the secrets to building a purpose-driven, thriving business! In the bustling world of entrepreneurship, where the spotlight often shines on the glitz of gross revenue and the glamour of growth hacks, there's a deeper, more fulfilling path to success. It's found in the quiet, yet powerful moments of alignment and the deep, fulfilling breaths of business harmony. That's the essence of the "Aligned Entrepreneur Secrets" podcast. For over two decades, the journey behind the scenes has been crafting pathways to success for businesses that not only aspire to achieve financial milestones but also yearn for a rhythm that resonates with the heartbeats of their founders. Witnessing firsthand the burnout and the blur of boundaries that can consume even the most passionate entrepreneurs led to the creation of this podcast. In the world of entrepreneurship, success isn't just about the numbers. It's about finding harmony between growth and personal fulfillment, between scaling your business and enjoying your life. "Aligned Entrepreneur Secrets" is the podcast dedicated to uncovering the strategies that lead to this balance, designed specifically for visionary entrepreneurs ready to transform their approach to success. Empathy Over Technology AI will never replace the empathy between two people. A computer cannot tell you what happens when your puppy runs away, right? or you broke your arm and they're not gonna tell you. And don't expect a hug from a computer. It's not right. I'll let them carry 95%, but when I need a shoulder to cry and I'm calling Tracy, come on. That's where it comes down to it. That gets the ball in the end zone. If you really wanna see if my industry gets shaved, there will always be that selected department to run that ball in the end zone, to do Walter Payton sweetness on me Scaling a Call Center: Innovative Strategies So I had to hire specialists, CTOs, accountants, attorneys, people with home court advantage. And then in regards to scaling the business, I just couldn't turnkey a center. I had to rent a turnkey station at a blended center. So it's almost like a seat on an airplane. It got me there. It was just top dollar. I could scale accordingly. They were in charge of the IT, the internet, and things like that. And then after a couple of years, I had the base of clients and capital to rent space and buy used equipment. Six years later, I had enough money to buy a building, build out a third floor and have the capacity for 300. Wait, wait, wait. So really quick backup because I've never heard this model before. So you were able to rent a space like within an existing call center? Excellent question, Tracy. Yes, it's like a internet cafe, but a little bit more enhanced. Why? Because there's coffee and toilet paper, maybe a game room, I don't know. But I could start filling roads, but it was expensive The Importance of Communication Skills But when you speak with somebody, my goodness gracious, you can really get those tell signs. You can get the goodies out of it that you would have never gotten before. And so I can't stress that enough. And I think more people are used to not communicating. So when they are in a social situation, just from cocktails or business meetings or just on the cuff, that engine ain't starting. It's like wrinkles in a shirt. Their grammar's bad. They're repeating. They say, oh, I haven't had my coffee yet. Coffee yet what? You can wake me up at 3 a.m. and I can still pitch you. And so people need to practice. this speech that we grew up with. We didn't have those phones and the computers. We had to hang out in circles and talk and have things to say and thoughts. https://youtu.be/rQcZP-tmlzA https://youtu.be/Dq_QtBNnAxQ https://youtu.be/CkaZq5-_BMg https://youtu.be/c-mOsqKJyiM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ