The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank The Science of CX is a groundbreaking new weekly podcast developed to address the millions of businesses that need to learn techniques to compete better in today’s business landscape, by using CX as the cornerstone of a new strategy. Getting to know Richard the man on this special episode #156. How did he end up with such a large collection of restored pinball machines and jukeboxes? key ingredients to ensure an effective micro-expression conversation How agents can positively handle and grow from negative calls and feedback from customers https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F https://youtu.be/AOPI8wCqX-0 Running a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmine Time and numbers. Find out whether or not it's productive to measure your employee’s efforts based on the number of hours or sales made Richard shares with us his unique and world-class system of training and mentoring new agents An exercise you can easily pick up in helping you become a better micro expression reader Join Steve Pappas in the lab as he puts his 25+ years to the test to make your business (soar, grow and accelerate). https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #SacrificetoSuccess #Scienceofcx Science of CX, , Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, Key Takeaways Into More Productive Customer Engagements with Richard Blank. The Science of CX podcast. https://youtu.be/RJnuK2lPYFc?si=yrsPGin8LM1sXy5F https://youtu.be/AOPI8wCqX-0