Resume Well podcast created by Courtney Page. Flipping the Script on Call Center Work with Richard Blank.pdf

Re:sume Well podcast created by Courtney Page. Flipping the Script on Call Center Work with Richard Blank Re:sume Well is your essential guide to thriving in both your career and personal life, featuring deep-dive conversations with industry leaders who share battle-tested strategies for sustainable success. Each episode delivers actionable insights on everything from mindful productivity and stress management to work-life integration and corporate wellness initiatives, helping you build a career and life that energizes rather than depletes. Whether you're a seasoned executive, entrepreneur, or early in your professional journey, join us to discover how to work well, live well, and Re:sume Well. Born out of a love for careers, performance, and wellness- Re:sume started as a podcast that focused on career happiness, interviewing professionals who were successful and happy. After nearly a year consistently climbing the charts, we listened to our audience and have taken a turn to focus on careers and concepts at the intersection of wellness, the woo, and work. Join Courtney every week where she disseminates wellness woo culture for the curious careerist. Episode 19. Flipping the Script on Call Center Work with Richard Blank When you think of call centers, you’re probably thinking of telemarketers and scammers, or maybe even thinking back to a time you had to call a customer service line and hung up the phone feeling frustrated. Wouldn’t it be nice if that story was different and you left those interactions with a smile on your face, feeling cared for and heard? Richard Blank is training his employees to be those call center workers — and they’re even doing it in two languages. In this episode, Richard and I are chatting about his love for the Spanish language growing up, how that led him down to Costa Rica, and how that eventually sparked his CEO journey owning a call center. Richard is such a kind, open soul, so it’s no wonder he brings that light to his employees and everyone around him. It’s a refreshing departure from what we normally expect out of call center experiences, and for that, we can thank Richard for humanizing a statistically dehumanized industry. Key Topics: Gravitating towards groups of people as a kid Guilt and expectations in younger life Mastering levels to become grounded and meet your goals Discovering a passion for speaking Spanish The importance of delegation as an entrepreneur Generational differences in interpersonal communication and work ethic Training in order to educate and help employees make personal connections What it’s like running a bilingual call center The buffer-boomerang technique of connecting Leaving ego at the door Nurturing long-term, life-long friendships Spirituality is about letting go https://youtu.be/Ww4MUb3vkO4 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Resume Well, Courtney Page, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Courtney Page With over a decade of experience recruiting top tier, executive level talent for a variety of industries, I apply that expertise and my knowledge as a teacher of yoga, reiki, and mindfulness to executive search, corporate well-being programs, and executive development coaching. I am committed to developing executive talent through search, coaching, and training programs that ensure organizations cultivate workplaces and workforces that thrive. I am a seasoned executive recruiter and coach who excels at guiding clients and companies through the subtle complexities of executive level work to help position them for success and fulfillment. As I made my way through my education and career, I balanced out my sleek corporate exterior by continually immersing myself in ancient Eastern philosophies, mainly the Vedas and Upanishads, as well as Tibetan Buddhism. Now an experienced yoga teacher, reiki practitioner, and meditation guide, I have a deep understanding of how energy affects all aspects of life, including executive development. Book a connection session at www.resume-careers.com Follow me on Instagram @courtneyaustinpage Email me at courtney@resume-careers.com Where executive development meets well-being. At Re:sume, we understand that true leadership goes beyond qualifications. It's about finding and developing leaders who embody wellness and inspire a culture of well-being within your organization. Re:sume offers executive development services including search, coaching, and training, all rooted in well-being to enhance leadership and organizational success. Work well. Be well. Workplace wellness is here to stay. Attract, retain, and develop talent accordingly.